SC CLISHOUSE LLC reserves the right not to fulfill orders made by persons who have paid more than 3 returns in a period of 3 months of the current year.
1. HISPANITAS online store customer may return products purchased through a contract, in the following situations:

• 1.1. Parcels shows severe damage;
• 1.2. The products were shipped / invoiced wrong;
• 1.3. Products manufacturing defects;
• 1.4 Sizes products have mistakenly ordered by the Client;
• 1.5 The consumer is entitled to notify in writing to waive the purchase without penalty and without giving any reason within 14 days of receiving the product. Also, in accordance with art. 11 para. 1 of Ordinance 34/2014, the Client has the right to cancel the distance contract, within 14 working days from receipt of product / product without penalty and without giving any reason. In this case, the direct cost of returning the goods will fall under the law in the Customer.
  * In order to resolve as quickly your refund request, we recommend to send the products through FanCourier NOT ROMANIAN POST.

2. The Customer undertakes to notify the SC CLISHOUSE SRL, intention to return products purchased by any means of written communication (e-mail / fax / etc) within within 14 days after receiving the products and / or services.
3. SC CLISHOUSE customer who notified under Article 14 paragraph 1, has the responsibility to ensure that the products that made reference will be returned within 14 days, otherwise, SC CLISHOUSE SRL considering improper request / invalid and refuse to return.
4. SC CLISHOUSE may refuse returned products to its customers if the return falls into one of the cases provided here, without the latter to claim damages or compensation:

• 4.1. In case of replacing the purchased product with another or a different type, except stipulated in art. 7.8.1.4.
• 4.2. If the request for return for any of the situations provided in art. 7.8.1 is shipping date of notification of the return that exceeds the period of 14 days stipulated under Article 7.8.2, calculated from working day following the date of the contract honored.
• 4.3. If a product is returned with the motivation of the situations specified in art. 7.8.1, and the product is not returned in the same condition it was delivered (in original packaging with all labels intact and documents accompanying him).
• 4.4. For clarification, in the Customer notify intention of withdrawal of the contract according to art. 7.8.1, situation that attracts the obligation of the SC CLISHOUSE SRL to refund the amounts paid by the Client within de14 days, according to art. no. 13 para 1 of Ordinance 34/2014, the term mentioned will become due from the date the product was received by SC CLISHOUSE SRL and not from the date the Customer has sent to SC CLISHOUSE SRL intention to terminate.
• 4.5. According O.G. 34/2014 art. 6 letter i) SC CLISHOUSE reserves the right to not accept returned products which, by their nature, can not be returned. The footwear must not be used and must be returned in undamaged original packaging, boxes being considered as part of the product.

5. If case of returning the amount of the product (less shipping charges), it will be done within 14 days of confirmation of the return. The reimbursement will be made in lei by bank transfer to an account in lei indicated by you by email.
6. In case of replacing one product with a new size, according to 7.8.1.3, the replacement will be made in the conditions and limits of a normal order.
7. If the customer who returned a product in accordance with Article 7.8.1.3 and SC CLISHOUSE SRL lacks a suitable product for replacement, it will offer the client the equivalent product in accordance with 7.8.5.
8. The value of additional services including, but not limited to transport products, paid by the client, will not be reimbursed.
9. In all cases, the costs of return / redirection will be borne by the customer except as set out in paragraphs 7.8.1.1; 7.8.1.2; 7.8.1.3 and if the lack of conformity in accordance with 7.8.1., In which SC CLISHOUSE SRL for the costs of transport. Also, in case of a delivery / products unordered, according to the head. 7.3., the costs of return are borne SC CLISHOUSE SRL.
SC CLISHOUSE reserves the right not to accept the return packages fee is charged to the recipient (SC Clishouse SRL).